Home / Help

Support

Last updated: October 5, 2026

Need help? Email us at [email protected] with your device code, your device model and what is happening. We reply by email.

Getting started

  1. Install MXTV Player on your device.
  2. Open it and generate your code.
  3. On your phone or computer go to mxtvplayer.com/lists, type the code and add your playlist.
  4. Go back to the app and start watching.

License

Every device gets a free trial. After that, it is activated with a license for that device: 1 year 5.99, 3 years 11.99 or lifetime 17.99 USD. Pay on the portal with the device code or through your reseller.

Common issues

  • The playlist does not load: check on the portal that your playlist address, username and password are correct and that your provider is active.
  • A channel does not play: try another channel from the same playlist. If none work, contact your playlist provider.
  • I changed devices: email us with the code of the old and the new device.

What we do not do

MXTV Player is only a player. We do not sell or support playlists, channels or content; for that, contact your provider.