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Refunds

Last updated: October 5, 2026

Try the app for free on your device before buying, so you know it works with your playlist.

  1. You can cancel your purchase within 5 business days, free of charge, if the license has not been activated on any device.
  2. You can also get a refund if the app does not work on a compatible device due to a proven fault on our side.
  3. There is no refund if the license was already activated and the problem is with the playlist, the internet connection or an incompatible device.
  4. If you bought from a reseller, ask them first. We step in if they do not reply within 10 business days or never delivered the license.
  5. How to request it: email [email protected] with your proof of payment, the device code or MAC and the reason. We reply within 5 business days.
  6. Refunds go back to the original payment method. When refunded, the license is deactivated.